Terms of Use

By Accessing or Using Our Services, You Agree to Be Bound by These Terms

Email Marketing Terms Of Use Diq

All users shall abide by, follow, and observe the following terms and policies in order to access DirectIQ and its service. The following serve as our terms of use that govern our relationship with all DirectIQ users. When accessing DirectIQ’s service, you agree to all terms and policies of this service. Your access to, and use of, the service are conditioned on your acceptance of, and compliance with, the following terms and policies. DirectIQ is entitled to a form of relief or remedy in the instance that any user breaches these terms and policies. If any user breaches any part of these terms and policies, DirectIQ reserves the right to suspend, terminate, and/or warn your account without notice or refund. Upon such suspension, termination and/or warning, DirectIQ does not assume any liability or responsibility to you or any third-party.

DirectIQ reserves the right to add, change, discontinue, modify, remove, or suspend the service for any reason, with or without notice. The following terms and policies constitute the entire agreement between you and DirectIQ and supersede any and all previous terms of use agreements, written or oral, between you and DirectIQ.

I. General Terms And Policies

  1. DirectIQ offers e-mail marketing for companies.
  2. DirectIQ reserves the right to refuse service to any company, at any time, with or without notice.
  3. Your login may only be used by your company.
  4. You are responsible for maintaining the security of your account and password.
  5. All user accounts become property of DirectIQ.
  6. Users may request for account cancellation at any time.
  7. You are solely responsible for properly canceling and deleting your account. An email, phone call or a support ticket request is required.
  8. All user content may be immediately deleted from the service upon cancellation. This information may not be recovered once your account is cancelled. DirectIQ may choose to not to delete user content and may take your account on hold instead.
  9. You shall not use the service for any illegal or unauthorized purpose.
  10. You shall not violate any laws in your jurisdiction (including but not limited to copyright laws).
  11. All users must obey all laws, regulations, and rules that are applicable in their jurisdictions regarding the access of this site and the service it offers.
  12. DirectIQ is not liable for any damage or loss, due to your actions or third party actions.
  13. DirectIQ makes no guarantee of the accuracy, correctness, or completeness of any information on these web pages, surveys, databases, or results.
  14. DirectIQ is not responsible for any errors or omissions arising from the use of these web pages, surveys, databases, or results; any failures, delays, or interruptions in the delivery of any content or services contained on our servers; or losses or damages arising from the use of the content or services provided by DirectIQ.
  15. You agree to indemnify DirectIQ against any and all claims and expenses, including attorneys’ fees, arising from the use of this service. This expressly includes your responsibility for any and all liability arising from the violation or infringement of proprietary rights or copyrights and any libelous or unlawful material contained within your survey.
  16. This agreement is subject to the laws of the State of New York. User agrees to waive questions of jurisdiction and venue and agrees that all disputes brought by User shall be in the courts of New York County, New York.
  17. All inquiries related to billing and credit card charges should be made in writing to ATTN: Billing/Invoices, Direct IQ, LLC. 115 East 23rd Street 5th Floor New York, NY, 10010.


II. Free Trials, Payments, Refunds, Upgrading, Downgrading

    1. You may have the option of utilizing the Free Trial offer to test the service. Free Trial is valid for a limited duration of time from the date that the account is created. After the Free Trial period expires, you can upgrade to a DirectIQ paid plan. You will be billed your first month of service immediately after upgrading your account.
    2. When you create a Free Trial account, DirectIQ checks your email content and contact lists with its propriety algorithms and may decide to terminate your Free Trial period early and put your account on hold or cancel or delete it completely.
    3. If you create multiple accounts in order to take advantage of the Free Trial offer, DirectIQ reserves the right to terminate and/or assign a penalty of the service level fee that corresponds to the number of unique contacts you emailed within your billing cycle.
    4. After upgrading to a paid plan, you can request a partial refund after 30 days from activating the paid plan. A refund will be calculated by the remaining days in that billing period. If your email campaign receives 0.4% (point four percent) or higher regarding spam complaints, you will not be eligible for any refund.
    5. You may purchase either a paid plan which is billed monthly, or you may purchase a Pay-As-You-Go plan which entails buying sending credits and using those credits for your company purposes. Pay-As-You-Go credits may expire if unused in 1 (one) year.
    6. When you purchase a Pay-As-You-Go plan, the sending credits you have purchased are valid for 1 (one) year after the purchase date. There will be no refund for an account cancelled due to the violation of the terms of use.
    7. The service is billed in advance on a monthly or annual basis, depending upon the plan you purchase and is non-refundable.
    8. Credits are not available for partial months of service. DirectIQ will not make exceptions.
    9. Refunds are not available for partial months of service, upgrades/downgrades, or for months unused with an open account. DirectIQ will not make exceptions.
    10. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
    11. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
    12. DirectIQ reserves the right to change its pricing upon 30 days’ notice. Fee change notices may be posted as an email or on the website.
    13. Abiding by New York State laws, DirectIQ is required to charge Sales Tax to all accounts with a New York billing address.
    14. If you cancel the service before the end of your current paid up month, your cancellation will take effect at the end of your billing cycle and you will not be charged again.

DirectIQ reserves the right to not offer the Free Trial period in certain countries. DirectIQ may provide its service through local dealers in certain countries. Terms and conditions of using this service may vary country to country depending on where the service is accessed, including, but not limited to, pricing, taxes, Free Trials, subscription plans, refunds, methods of payment, credits, upgrades, downgrades, etc.


III. Anti-SPAM Policy

  1. DirectIQ expressly forbids SPAM (the sending of unsolicited e-mail to parties unknown to the sender). DirectIQ has a zero tolerance SPAM policy. Any user found to be using DirectIQ for SPAM will have their account subject to immediate termination.
  2. DirectIQ may only be used in connection with e-mail lists for which recipients have voluntarily registered. Using DirectIQ to send e-mail to an address you obtain without the consent of such addressee is a violation of the DirectIQ Terms of Use.
  3. You may not import any e-mail addresses to your list that have not chosen to receive your mailings. You may only send e-mail to customers that have willingly signed up to receive your mailings. If DirectIQ receives complaints about your list, your account is subject to immediate termination.
  4. You may not send e-mails under any company or organization name other than your own and/or with fraudulent header or source information.
  5. DirectIQ cannot and does not, monitor, censor or edit the contents of email messages sent using our system.
  6. Users alone are responsible for the contents of their messages and the consequences of any such messages.
  7. DirectIQ does not assume any responsibility or liability for messages or other content that is created by users.
  8. You may not send, post, distribute or disseminate any defamatory, obscene, or otherwise unlawful messages, material or information, including another person’s proprietary information (including trademarks, trade secrets, or copyrighted information) without express authorization from the rights holder.
  9. DirectIQ will cooperate with legal authorities in releasing names and IP addresses of users who are involved in SPAM or other illegal activities.
  10. If you are found to have sent SPAM, DirectIQ has the right to suspend or terminate your account and refuse any and all current or future use of the service, or any other DirectIQ service. Such termination of the service will result in the deactivation or deletion of your account or your access to your account, and the forfeiture and relinquishment of all content in your account.


IV. Prohibited Behavior

Service may be refused to any user who participates in, or performs, any of the following actions, which may lead to immediate account termination and/or legal action against the user:

  • Abuse email contacts
  • Abuse DirectIQ customers, employees, members or officers physically, verbally, or in writing
  • Attempt to disrupt network services or services of external networks using the service (DoS attacks, computer virus distribution, transmission of software or application containing features harmful to any network, etc.)
  • Attempt to gain unauthorized access to any network
  • Attempt to gather third party personal information without consent
  • Behave in any inappropriate or illegal activities that violate local, state, federal, or international law
  • Create more than one Free Trial account in order to exploit the system
  • Disclose login details of another user
  • Encourage or facilitate violations of these terms and policies
  • Exploit alleged loopholes in the service to gain unfair advantage over users
  • Exploit DirectIQ’s service agreement by systematically uploading and deleting contacts in order to send to more unique email addresses than you’re permitted for your service level
  • Hack user accounts
  • Impersonate other users
  • Infringe upon or violate rights of users
  • Post malicious content (alcohol-related, a virus, porn, violence, etc.)
  • Post or disseminate illegal material (child pornography, obscene material, etc.)
  • Provide false information
  • Publicize private information of users
  • Send copyright violated content
  • Share login information with other businesses in order to use one account for multiple companies
  • SPAM (automated, third party, or other programs that intercept the service, etc.)
  • Transmit nudity
  • Use offensive, racial, or sexual language
  • Use network infrastructure and service in a manner that puts an excessive burden on the limitations of the network
  • Violate intellectual property rights of the site, its users, or any other entity, company, business, group, organization, or individual that is mentioned, represented, referred to, discussed, or otherwise alluded to


V. Title and Intellectual Rights

  1. So long as user is in compliance with these terms and policies, including, but not limited to, payment for the service, all rights, title, and interest to any and all work produced and created by user pursuant to or in connection with the use of the service shall vest in the user.
  2. If user is in breach of these terms and policies, the user is not, and will not be, entitled to any intellectual property rights until such breach is remedied.


VI. Contact

If you have any questions about these terms and policies, or any questions relating to accounts, personal information, users in violation of the above terms and policies, etc., please call (800) 852-2602.